Keeping customers satisfied is essential to building a successful, growing business.
While many companies work hard to increase sales, they may overlook the little things that keep customers happy and buying more. It is easier to accelerate your business by cultivating the customers you already have rather than constantly working to attract new customers.
To take it to another level, when a company meets customer expectations, it is ensuring customer satisfaction. However, in this competitive marketplace when customers receive value or benefits beyond what they had expected, the company and the customer service representative has delighted the customer. A truly delighted customer will be more loyal to your company and products than even a satisfied customer.
Improve customer service by selecting employees with critical customer service skills, so that you can establish and maintain the kind of customer oriented culture your industry demands.
In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. We can help!
The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization.
The Customer Service Profile™ is used primarily in the customer service selection process, which includes selecting, on-boarding and managing customer service employees. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services and retail.
It measures:
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Individual's Customer Service Perspective
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Individual's Behavioral Characteristics
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Individual's Proficiencies
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Service Skills
You'll get all of these reports to help you better manage your customer service:
Selection Report: Useful to the hiring manager.
Helps managers understand the individual's behavioral characteristics, proficiencies, and service perspective as they prepare for the interview.
Individual Report: Useful to the employee.
Provides employees with a information about their behavioral characteristics and proficiencies.
Coaching Report: Used by the manager as a development tool.
Helps managers understand the individual's behavioral characteristics, proficiencies, and service perspective. Also provides considerations for employee development
Customer Service Perspective Alignment: Useful to the organization's leaders.
This report compares your company’s Service Perspective with that of other companies in your industry and shows the percentage of people who don't agree with your organization’s service perspective.
Profiles LoyaltyPro™ is a web-based customer loyalty surveying tool. Loyalty, as determined through the "voice of the customer" is a leading indicator that predicts the staying power of an account.
This assessment offers companies a tool to gather ongoing, critical account intelligence that helps to assess the relationship between the buyer and the seller, ultimately driving the action plan to improve customer service.
Having insight into your customer's perception of your relationship allows you to steer the business efforts and initiatives of your sales team to continuallyl improve customer relationships and build a network of loyal customers.
We are so confident you'll love our tools, we'll let you try one for free. Or we can create a pilot program for you. Start small in one area. Measure your results. Then you decide.
Not sure? Email us and we'll send you a sample report. Click HERE.
HR Initiatives, LLC is an Authorized Strategic Business partner of Profiles International.
More than 40,000 companies in 122 countries rely on Profiles International's employee assessments for selection, coaching, and maximizing human capital!
The more you know about your people, the better you can impact your top and bottom lines!
We look forward to learning more about your organization and how we can improve the performance of your workforce!
It's about managing people in ways that drive better business results while enhancing the quality of work life.
Better business results.
Great Work Environments.
HR Initiatives.
Contacts us today to set up a free, no obligation meeting. Call us at 402.884.7300 or email us at Info@HRInitiativesLLC.com.
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